We get it. Event design and production can be complicated, and you probably have lots of questions about our services, how we can help, and what sets us apart. For your convenience, we’ve highlighted some of the most frequently asked questions asked by our wedding, corporate, and association clients. This is not an exhaustive list, but can help get you started.
We can help tailor the already beautiful aesthetic and ambiance of your venue into something that matches your personal style and vision. We do this by creating looks with draping and lighting specific to each venue. Scenic elements, like our popular boxwood hedges and lounge furniture packages add additional flourishes.
Within 48 hours of your form submission, a member of our sales team will be in contact to schedule an initial discovery meeting. During this time, we’ll help you clarify details about your vision and guide you through our options for your venue.
For most wedding clients, we’ve found that six months to a year before the date is ideal, but we encourage you to inquire about availability as soon as possible, especially during peak wedding season. While this doesn’t guarantee our availability, it does provide you some peace of mind. In order for us to keep a realistic calendar, we don’t typically take bookings more than 18 months out.
Our Account Managers are well versed in event planning and can help guide you through the planning process if you have any questions, or can direct you to relevant resources. Wedding planners are helpful for our clients who prefer a more hands-on approach for the wedding planning process, and others go the day-of coordination route so they don’t have to worry about the logistics of their wedding day.
Site visits are critical for events at venues where Shumaker PDT has not previously worked, including private residences. The purpose of a site visit is to assess and identify any logistical challenges, take precise measurements and document the layout of the space with photographs. Fees for site visits vary, based on distance traveled. Site visit fees are non-refundable, but SPDT will credit 50% of your site visit fee against final invoices should you move forward with our services.
Yes, we can. Depending on distance from our shop to the venue, travel time and per diem for overnight accommodations and meals may be added to your invoice so our team can deliver the highest quality work on your special day.
Custom designs extend the possibility beyond our collections at a venue, particularly private residences, and make your vision truly one-of-a-kind.
Wedding collections bring together our most popular design elements for a venue to simplify your decision-making. Wedding packages bundle design elements, associated labor and supplemental mechanics to achieve the look.
Making the call to move an item from one location to another due to inclement weather requires notice of 2 days or 48 hours prior to installation. This is necessary to ensure the correct equipment is reserved and on hand at the time of installation. The installation date is determined approximately a month prior to the event.
We do our best to avoid any day of issues, but if something unexpected happens we have an On-Call number you can reach a technician that can talk you through the issue and if that isn't resolved it will meet you onsite and offer assistance.
When inclement weather causes a shift in plans, products will need to be moved to prevent damage. This does require some logistical maneuvering, so a rain plan ensures a safe, quality experience for your guests.
You have two options to make a payment. Credit card payments can be made via the online payment portal on the Shumaker website. Please note there is a 2.95% credit card processing fee. Checks payable to Shumaker PDT can be mailed to the office at 240 Harrisburg Avenue, Lancaster, PA 17603.
The deadline for canceling any item is 48 hours before the installation date, and you will be refunded 75% of the cost of those items. Cancellations made after the 48 hour deadline will be billed at their full amount. Installation dates will be set approximately 30 days prior to the event, but are subject to change.
There are a handful of wonderful vendors that we love to partner with as they’re a joy to work with! Ask your Account Manager for our preferred vendors list!
Yes, we use flame-retardant drapery and theatrical fabrics in our designs to ensure the safety of your guests, our team and other vendors. They are designed to contain the flames of a fire, preventing them from spreading and causing more extensive damage.
Yes, we partner with graphic design shops to produce signage elements for our clients as needed. Please submit print-ready vector files directly to us in either .ai or .eps format. We are not a graphic design shop, but can coordinate and oversee the design of your signage for an additional fee.
Corporate & Association
Complete the contact form to tell us more about your event. Be as specific and detailed as possible. You will work with an account manager and project manager who will help facilitate planning alongside your team.
Yes, we do! We have onsite Shumaker technicians during events that require hands-on audio visual support for a seamless experience. Clients appreciate the peace of mind, allowing them to focus on their primary function at the event rather than scrambling to troubleshoot AV issues.
A run of show - also known as a run sheet or que sheet - is a living document that outlines every minute of an event for smooth transitions between portions of a program. It outlines every finite detail of an event top to bottom, from talking points and production ques to timing and transitions.
Events-based fundraising varies greatly based on your particular needs and objectives. s. Fundraising events can be formal black tie galas, community-supported philanthropy drives like Extra Give, or more traditional banquet style events. Shumaker PDT has successfully executed dozens of fundraising events for clients, and we can offer our perspective on what formats have been most popular and why.
Your account manager can offer expert advice to further elevate your guests’ experiences through design, logistics and event management. Galas are popular events, and we've produced quite a number over the years. We know what works, what doesn't, and how trends are shifting to freshen up the gala event format.
Working with SPDT for your conference provides you with peace of mind with onsite technical support, professionalism and expertise to assist with the audio and visual elements of your presentations, so your guests and stakeholders come away with positive experiences and valuable content We also offer live streaming support.
Yes, we do! Please send your account manager your tax exempt form so we can apply it to your quote.
Virtual and hybrid events became popular out of necessity during the pandemic, and they are still very much in style. The needs for virtual events vary based on client needs, so start by completing the contact form. We are able to manage live-streaming and archival recording for clients.